Organisational Communication

Scholar Year: 2018/2019 - 2S

Courses

Head Teacher Responsability Maria Odete de Almeida Pereira Head

Weekly workload Hours/week T TP P PL L TC E OT OT/PL TPL O S Type of classes 1 2 Lectures Type Teacher Classes Hours Theoretical Totals 1 1,00 Rui Loureiro   2,00 Practices Totals 1 2,00 Rui Loureiro   3,00

Teaching language

Portuguese

Intended learning outcomes (Knowledges, skills and competencies to be developed by the students)

It is expected that students acquire the necessary the skills to:
 Characterize socio-organizational determinants of formal and informal communication in organizations.
 Analyze processes of internal communications
 Analyze effectiveness and efficiency of communication in organizations
 Be able to apply tools and techniques to identify and analyze communication problems in organizations
 Be able to diagnose and act in the framework of organizational communication problems

Syllabus

1. Introduction
1.1 Definitions of Organizational Communication
1.2 Internal and External Communication
1.3 Channels and communication flows
1.4 Formal and informal communication

2. Internal Communication
2.1 Analysis and development models
2.2 Internal communication functions.
2.3 Dimensions of Internal Communication
2.5 Drivers of quality Internal Communication

3. Audits of Organizational Communication
3.1 Dimensions of approach
3.2 Theoretical perspectives of communication audits
3.3 Method and diagnostic techniques

4. Networks and communication tools
4.1Formal and informal networks
4.2 Typical routes of formal communication
4.3 Types of informal networks
4.4 Actors roles in informal networks
4.5 Messages categories
4.6 Instruments of Internal Communication

5. Barriers and Conflict Management
5.1 Classification and characterization of Barriers to Internal Communications
5.2 A particular type of barriers: The Rumour
5.3 Conflict management

Demonstration of the syllabus coherence with the UC intended learning outcomes

The contents were selected and established according to the set of objectives, scientific and technical skills that the course aims to develop within Organizational Communication, more specifically Internal Communication, considering the different strands of analysis and intervention. These contents are the basis for skills development that allows students to be able to identify, collect and analyse relevant information, enabling them to contribute to the diagnosis and intervention on existing situations in terms of internal communication.

Teaching methodologies

Combination of theoretical and practical lessons with tutorial guidance, consequent to the articulation of expositive, inductive and interrogative methodologies to engage student participation.
Practical classes and tutorial guidance focuses on active methods and critical analysis, namely through case studies that reflect theoretical issues, as well as, developing a study design that involves the diagnosis, planning and intervention in a specific organization.

Demonstration of the teaching methodologies coherence with the curricular unit's intended learning outcomes

The teaching methodologies are consistent with the objectives of the course as they were selected to ensure such adjustment. In fact, the use of explanatory, inductive and interrogative methods directed to the individual and collective commitment of students intended to correspond to those objectives. Theoretical lessons and related practical work, namely, the discussion and analysis of multiple exercises and case studies specific to the subject under review, added to the development of an applied project work, and so promotes the desired student skills.

Assessment methodologies and evidences

Continuous evaluation
The assessment of knowledge consists of:
• Team work about Organizational Communication (50%).
• Carrying out a written test (50%).
Final standings = 0.50 (Team work) + 0.50 (written test).
So that student obtain proficiency may complete successfully the evaluations and none of the classifications can be less than 7 values.

Final Evaluation
There are three periods for final evaluation:

Normal Season
Intended for students who did not choose continuous assessment.
The evaluation of the normal season consists in the accomplishment of an individual written test (100%).

Resource Season
It is intended for students who did not or did not obtain sucess in normal season or in continuous evaluation
The evaluation consists in the performance of an individual written test (100%).

Special Season:
This assessment refers to special cases, in accordance with regulations.
The evaluation of the special season consists of an individual written test (100%).

Bibliography

Cunha, M.P.; Rego, A. Cunha R.C. e Cabral Cardoso, C. (2006). Manual de Comportamento Organizacional e Gestão. Lisboa: Editora RH
Downs, C. and Adrian, A. (2004). Assessing organizational communication: Strategic communication audits. London: The Guilford Pres
Harris , Thomas E (2007). Applied Organizational Communication, Mahwah – New York: Lawrence Erlbaum Associates
Miller, K. (2006) Organizational Communication Approaches and Processes (4th ed.). Belmont , CA : Thomson Wadsworth
Rego, A. (2007). Comunicação Pessoal e Organizacional. Lisboa: Edições Sílabo
Vítor, A. (2003) A Comunicação Interna na empresa. Áreas Editora: Lisboa