Management and Quality Systems

Scholar Year: 2023/2024 - 2S

Courses

Head Teacher Responsability Henrique Manuel Pimentel Reis Head

Weekly workload Hours/week T TP P PL L TC E OT OT/PL TPL O S Type of classes 2 Lectures Type Teacher Classes Hours Theoretical-practical Totals 1 2,00 Henrique Reis   2,00

Teaching language

Portuguese

Intended learning outcomes (Knowledges, skills and competencies to be developed by the students)

Learning objectives are:
- Understand the fundamental concepts, methodologies, techniques and tools of Quality, Management;
- Understanding the quality management as organisational management subsystem;
- Understanding the importance and challenges of quality management.
The aim is also to contribute to understanding organizational integration and consolidation of knowledge of quality management in the face of social change, economic and cultural progress.

Syllabus

1- Fundamental Concepts of Quality.
2 - Portuguese quality system
2.1 - Introduction
2.2 - The subsystems of the portuguese system
2.3 - Certification systems
3 - Regulation and system integration
4 - Implementation of a quality system and its interaction with other systems
4.1 - The impact of quality in organizations
4.2 - Organization and implementation of quality management system
4.3 - Obstacles to the implementation of QMS
4.4 - The guiding principles of management according to ISO 9000 standards family
4.5 - Management by processes
4.6 - Standards NP 4239, ISO 27000, NP 4457, NP 4427, MP 4461 Standard
5 - Tools and methodologies for quality
5.1 - Introduction
5.2 - The seven tools of quality standard
5.3 - Audits
5.4 - The 5S methodology
5.5 - The methodology 8D
5.6 - The six sigma methodology
5.7 - Others

Demonstration of the syllabus coherence with the UC intended learning outcomes

Trough the interpretation and understanding of concepts, methodologies and techniques quality management, such as systems certification, regulations, standards and tools for improvement will be possible for students to understand the quality management.

Teaching methodologies

Classes will be theoretical and practical methodologies and will be used in expository presentation of theoretical concepts associated with the curricular unit that are alternated with the placement of the discussion topics in order to encourage active participation and encouraging students´ creative discussion and exchange of experiences, which is complemented with the placement of questions directed to carry out formative questions and discussion of texts.

Demonstration of the teaching methodologies coherence with the curricular unit's intended learning outcomes

The discussions and exchanges of experiences, as well as the presentation and discussion of cases to promote at the presentation in class of each subject, will contribute to a better understanding and interpretation of the fundamental concepts of quality management and their impacts on organizational development.

Assessment methodologies and evidences

I. 1-CONTINUOUS EVALUATION

The evaluation of knowledge consists of:
- the preparation, presentation and discussion of a work (TG), held in Group (consisting of 3 to 4 students).
- Realization of a test (T) on a specified date.

Final grade = 0.60 T + .40 TG

In Case test or note of TG is less than 10 values, the student will have to carry out another season of evaluation.

I. 2-other times the assessment is based on a test (100%)

I.3-NOTES
Each working group must be composed of 3 to 4 elements, and identify their group members (name, photo, no student, class, telephone and email).

Bibliography

ANTUNES, Maria de Lurdes (2009). Qualidade para principiantes. Lisboa: Edições Sílabo

LOPES, A. E CAPRICHO, L. (2007). Manual de Gestão da Qualidade. Lisboa: Editora RH
RAMOS PIRES, A. (2016). Sistemas de Gestão da Qualidade: Ambiente, Segurança, Responsabilidade Social, Indústria e Serviços. Lisboa: Edições Sílabo
JURAN, J. M. (1990). Planeando para a Qualidade. S. Paulo: Pioneira